6+Years of experience in IT Services mainly in the field Of Team lead, IT Process Control, Infrastructure Support, Networking & System Hardware Maintenance, NITIN BURADE B-206, Shree Kaleshwar CHS Gujrathi Baug, Kalambhe Shahapur, Thane 421601 Contact Info: M: 9960270321. E-mail: jetnee123@gmail.com I am seeking a position with a friendly working environment, with opportunities to further my already gained skills. I will be presented with challenges and supported by a team of like minds. As a hard working and enthusiastic team member I will be a great asset to your company. Professional Qualification ● Diploma in Industrial Electronics Securing First Class (62%) February2002 Mumbai Board of Technical Education (3Year Full Time) ● Advance Diploma in Hardware & Networking (June2001-Nov2002) Jetking Infotrain with First Class Field training provided after successful completion of first year track and continued till end of Course. ● Cisco certified Network Associated (CCNA) November2008 Educational Qualification • Secondary School Certification (SSC) School - G.V.Khade vidyalaya, Shahapur Maharashtra Board, First Class (67%) in 1998. PROFESSIONAL EXPERIENCES ◙ Ace Computer Services (Wipro NSP) • On Site : Mahindra & Mahindra Ltd. (MNM) (Sewree- Mumbai) • As : Team Leader/ L2 Engineer • Period : From October2009 to Till Date (24 Months +) • Team : Handling the team with strength of 6 members • I am responsible for closer of all Incidents landing on IVR within given SLA. We support all MNM-RE 26 and Non-RE 30+ locations remotely for all IT incidents. (RE: Resident Engineer)I am doing team Leader role for said engineers. • I am working as one of the three team member of VIP support team. Here we are responsible for all IT related incidents raised by Director level users ranging from Desktops, Laptops, Printers, handheld devices like Blackberry, Net Cards and End to End availability of all IT relate services. • We do Vendor Management. Follow up escalation matrix for hampered services, I also need to coordinate with RE and Non-RE location for said Hampered services. • I practice Installation, configuration and troubleshooting of all Brands of Laptops, Desktops, and printers. (Brand HP, DELL, TOSHIBA, SONY, IBM, Zenith, HCL & Wipro & Etc.) • I am working on outlook as Email Client for Mahindra. I do all troubleshooting and R&D on client end when required. I do support webmail client of Outlook as well. • Working with Incidents related to SEP 11.0 SEP: Symantec Endpoint Protection, Antivirus. • Handling incidents remotely with tools Microsoft Office Communicator, Dameware, Net meeting, and VNC Viewer. • I am also handling helpdesk when required so handling call assigning to respective Teams, handing Call tracking software HPOV to meet SLA, follow up with Teams and engineers for incident closer/status. • Leading Team for internal matters with help of program Manager like Shift Schedules, leave Management for engineers, Managing Backups for RE locations etc. Managing the team members for FMS calls • Provide Process Control - to identify, develop, monitor and ensure compliance with IT policies, standards and security requirements ◙ Ace Computer Services (Wipro NSP) • On Site : Thomas Cook (India) Ltd. (D.N.Road (CST) - Mumbai) • As : Team Leader / System Administrator. • Period : From December 2008 to May2009 (6 Months) • Team : Handling the team with strength of 8 members ◙ 3i InfoTech Limited • Designation: Executive on SAAS Project (Saki Vihar- Mumbai) • SAAS: System as a Service in DMS Group. • June 2008 – Dec2008 (6Months) ◙ CMS Computers Ltd • On Site : Reliance Industries Ltd (Reliance Center-Fort-Mumbai) • Designation : Senior FMS • Period : Feb 2006 – May2008 (27 Months) Work Profile: • Installation & trouble shooting of desktops, laptops, printers, scanners & network related problem • Also handling software related issues like SAP etc • Working on Lotus Notes related activities from client side like Archiving of mails, id configuration and handling problems related to lotus notes. • Providing support to about 500 users with a team of engineers for pc’s with OS range from Windows 95, 98, 2000,XP & NT • Providing support to web mail client like Zimbra Mail system. • Also handling helpdesk when required thus handling the user calls, assigning to engineers and also handing Call tracking software. • Handling the priority users & Escalated calls • Planning & managing of activities as per customer requirement • Provide Process Control - to identify, develop, monitor and ensure compliance with IT policies, standards and security requirements • Providing Customer online Help on Phone and by using remote access tools such as Net Meeting, Remote Desktop Connections, VNC, Remote Admin Etc. ◙ HCL Infosystems Ltd • On Site – Reserve Bank of India (DAPM) • Designation – Hardware and Networking Engineer. • Duration –June2004-Jan2006 (19 months) ◙ PAR Computers (Wipro NSP) • Designation – Technical Support Engineer (Trainee) • Duration –. (Jan2004- june2004) 6 months ◙ Worked as a Field Technical Engineer for 7 months in Copycat Corporation, ASP of Canon India Ltd. PERSONAL DETAILS Date of Birth : 25th of Dec ‘82 Marital status : Unmarried Language known : Hindi, Marathi, English Hobbies : Playing and watching sports like kabaddi, kho-kho, Chess etc. References available on request. NitiN K. Burade